Consumer Rights

The Consumer Rights Office advocates for the rights and protection of CHCS  consumers.

To report violations, contact the Consumer Rights Officer

210-261-FAIR (3247) |  Rightsprotection@chcsbc.org

NOTICE UNDER THE ADA

You may also contact:

Mental Health Services/Addiction
Services Department of State Health Services Consumer Rights and Services
1-800-252-8154

Intellectual Developmental Disability (IDD) Services
Department of Aging and Disability Services Consumer Rights and Services
1-800-458-9858

Early Childhood Intervention
Department of Assistive and Rehabilitative Services
1-800-628-5115

Any individual may also contact:

Disability Rights Texas
1-800-252-9108

The Center for Health Care Services

Consumer Rights
Gloria Aceves, RN
(210) 261-FAIR (3247)
RightsProtection@chcsbc.org

HIPAA Privacy
Julissa Avila
(210) 261-1078
privacy@chcsbc.org

Consumer Rights Handbook

Your rights are important to us! If you would like a copy of The Center’s Consumer Rights Booklet, you can easily request one. For a physical copy, visit the clinic’s front desk. For a digital copy, visit the link here.

Ombudsman Complaint Process

The Office of the Ombudsman helps resolve complaints regarding health and human services when a program’s complaint process cannot or does not resolve the issue. 

For more information, visit their website. 

Texas Medical Board Complaints

Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, and perfusionists may be reported for investigation. More information on reporting can be found here.  

Texas Medical Board Quejas

Quejas sobre médicos, así como sobre otros profesionales médicos de la Junta Médica de Texas, incluyendo asistentes medicos profesionales, acupunturistas, asistentes quirúrgicos, tecnólogos médicos en radiología, técnicos radiólogos no certificados, profesionales de cuidados respiratorios, físicos médicos, y perfusionistas se pueden presentar en la siguiente dirección para ser investigadas. Puede encontrar más información sobre los informes aquí.