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Consumer Rights

The Operational Safety Risk Management Department works to safeguard consumers’, employees and workforce members of CHCS. The OSRM Consumer Rights Office advocates for the rights and protection of CHCS  consumers.

To report violations, contact the OSRM Consumer Rights Officer.


You may also contact:

Mental Health Services/Addiction
Services Department of State Health Services Consumer Rights and Services

Intellectual Developmental Disability (IDD) Services
Department of Aging and Disability Services Consumer Rights and Services

Early Childhood Intervention
Department of Assistive and Rehabilitative Services

Any individual may also contact:

Disability Rights Texas

The Center for Health Care Services

Consumer Rights
Gloria Aceves, RN
(210) 261-FAIR (3247)

HIPAA Privacy
Cynthia Cannon
(210) 261-1078

Your Time is Valuable!

At The Center for Health Care Services, we recognize the importance of your time and are committed to providing efficient and timely care Beginning February 1, 2024, The Center established prescriber scheduling instructions for quicker access to health care services.

For detailed instructions

If you have any questions or need additional information, please call CHCS or speak with your
Care Management team member Monday – Friday from 8:30 a.m. – 5:30 p.m.
at (210) 261-CHCS (2427).


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