Accessibility Statement

The Center for Health Care Services (CHCS) is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to provide an inclusive and user-friendly experience by applying recognized accessibility standards and best practices.

Accessibility Standards

This website is designed to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, developed by the World Wide Web Consortium (W3C), and applicable requirements under the Americans with Disabilities Act (ADA) Title II.

Accessibility Features

Accessibility improvements have been implemented across the website, including:

  • Improved semantic structure and heading hierarchy to support screen reader navigation
  • Compatibility with screen readers such as NVDA and VoiceOver through proper use of HTML semantics, labels, and ARIA attributes
  • Enhanced keyboard navigation and visible focus indicators
  • Accessible forms with proper labeling and instructions
  • Color contrast adjustments for improved readability
  • Ongoing review and remediation of digital documents, including PDFs, which are evaluated for accessibility using industry-standard tools and manual testing methods, including screen reader compatibility, logical reading order, and proper table structure.

Video Accessibility

Some video content may be temporarily unavailable while accessibility improvements are made. Prerecorded videos must include accurate captions to meet accessibility requirements. Automatically generated captions (such as those provided by video platforms) are reviewed and corrected as needed to ensure accuracy, completeness, and synchronization.

Videos will be made available once they meet accessibility standards. Where possible, transcripts or alternative formats may also be provided.

Ongoing Efforts

Accessibility is an ongoing process. CHCS continues to monitor and improve the website to identify and address accessibility barriers and to maintain compliance as content and features evolve.

Known Limitations

While significant efforts have been made to improve accessibility, some content may not yet fully conform to accessibility standards. This may include:

  • Legacy PDF documents that were not originally created with accessibility in mind
  • Scanned or image-based documents that may lack proper text recognition
  • PDF documents requiring remediation for proper tagging, reading order, or table structure
  • Complex graphical content such as charts or reports

Some documents are currently under review to determine whether they are still required or can be removed. Where documents remain necessary, remediation efforts are ongoing and prioritized based on usage and importance.

We are actively working to improve the accessibility of these materials and will continue updating documents as part of our ongoing accessibility efforts.

Need Assistance?

We welcome feedback on the accessibility of this website and are committed to improving the user experience for all visitors.

If you experience difficulty accessing any part of this website or need assistance, please contact us:

We will make reasonable efforts to respond to accessibility requests and provide assistance or accessible alternative formats in a timely manner.

Last updated: April 2026