The Operational Safety Risk Management Department works to safeguard consumers’, employees and workforce members of CHCS. The OSRM Consumer Rights Office advocates for the rights and protection of CHCS consumers.
To report violations, contact the OSRM Consumer Rights Officer.
You may also contact:
Mental Health Services/Addiction
Services Department of State Health Services Consumer Rights and Services
1-800-252-8154
Intellectual Developmental Disability (IDD) Services
Department of Aging and Disability Services Consumer Rights and Services
1-800-458-9858
Early Childhood Intervention
Department of Assistive and Rehabilitative Services
1-800-628-5115
Any individual may also contact:
Disability Rights Texas
1-800-252-9108
The Center for Health Care Services
Consumer Rights
Gloria Aceves, RN
(210) 261-FAIR (3247)
RightsProtection@chcsbc.org
HIPAA Privacy
Julissa Avila
(210) 261-1078
privacy@chcsbc.org
Consumer Rights Handbook
Your rights are important to us! If you would like a copy of The Center’s Consumer Rights Booklet, you can easily request one. For a physical copy, visit the clinic’s front desk. For a digital copy, visit the link here.
Ombudsman Complaint Process
The Office of the Ombudsman helps resolve complaints regarding health and human services when a program’s complaint process cannot or does not resolve the issue.
For more information, visit their website.
