The Consumer Rights Office advocates for the rights and protection of CHCS consumers.
To report violations, contact the Consumer Rights Officer
You may also contact:
Mental Health Services/Addiction
Services Department of State Health Services Consumer Rights and Services
1-800-252-8154
Intellectual Developmental Disability (IDD) Services
Department of Aging and Disability Services Consumer Rights and Services
1-800-458-9858
Early Childhood Intervention
Department of Assistive and Rehabilitative Services
1-800-628-5115
Any individual may also contact:
Disability Rights Texas
1-800-252-9108
The Center for Health Care Services
Consumer Rights
Gloria Aceves, RN
(210) 261-FAIR (3247)
RightsProtection@chcsbc.org
HIPAA Privacy
Julissa Avila
(210) 261-1078
privacy@chcsbc.org
Consumer Rights Handbook
Your rights are important to us! If you would like a copy of The Center’s Consumer Rights Booklet, you can easily request one. For a physical copy, visit the clinic’s front desk. For a digital copy, visit the link here.
Ombudsman Complaint Process
The Office of the Ombudsman helps resolve complaints regarding health and human services when a program’s complaint process cannot or does not resolve the issue.
For more information, visit their website.
Texas Medical Board Complaints
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, and perfusionists may be reported for investigation. More information on reporting can be found here.
Texas Medical Board Quejas
Quejas sobre médicos, así como sobre otros profesionales médicos de la Junta Médica de Texas, incluyendo asistentes medicos profesionales, acupunturistas, asistentes quirúrgicos, tecnólogos médicos en radiología, técnicos radiólogos no certificados, profesionales de cuidados respiratorios, físicos médicos, y perfusionistas se pueden presentar en la siguiente dirección para ser investigadas. Puede encontrar más información sobre los informes aquí.
